We ship within the United States only. We are not able to deliver to addresses outside the US, including PO boxes served by international forwarders, and we do not ship to APO or FPO addresses at this time.
Shipping is calculated at checkout before you pay, and the rate and the estimated delivery window are both shown to you there. The estimate is provided by the carrier and is not a guarantee.
Orders are picked and dispatched from our facility in Vancouver, Washington. You will receive a confirmation email with tracking as soon as your order leaves us. If you need an order by a particular date, email sales@ddcenterprise.com before you place it and we will tell you what is possible.
Once a parcel is with the carrier, its progress is out of our hands. Weather, carrier backlogs and address problems can all add time. If tracking has not moved for several days, email sales@ddcenterprise.com with your order number and we will open an enquiry with the carrier.
If your order arrives damaged, keep the packaging and email sales@ddcenterprise.com within 30 days with your order number and a photograph. We will replace the item or refund it in full. See our refund policy for the detail.
We ship to the address given at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you and can re-ship it once the correct address is confirmed. The second shipment is charged at the same rate as the first.
This policy covers direct purchases made through this website. Freight on dealer and wholesale orders is arranged per account and quoted with the order.
Dental Distributors & Consultants, a division of Innovating Dentistry, LLC
3855 SW 153rd Dr, Beaverton, OR 97003, United States
sales@ddcenterprise.com
